YOUR PRIVACY MATTERS

Privacy Policy

Last updated: September 2, 2026

Valtoro Lab operates ValtoroLab.com and provides the products, content, features, tools, and services available through this website (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ValtoroLab.com, place an order, communicate with us, or otherwise use our Services.

Personal Information We May Collect

Depending on how you interact with Valtoro Lab, we may collect or process information such as:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, including products purchased, items placed in your cart, returns, refunds, and order history.
• Payment information needed to process purchases. Payment information may be processed by Shopify and authorized payment providers.
• Account information, if you choose to create a customer account.
• Communications that you send to Valtoro Lab, including customer service, shipping, return, or product inquiries.
• Device and technical information, such as your browser, device type, IP address, and similar identifiers.
• Website usage information, including how you navigate, interact with, and use our website.

How We Collect Information

Personal information may be collected:

• Directly from you when you place an order or contact us.
• Automatically when you visit or interact with our website.
• Through cookies and similar technologies.
• From Shopify and other service providers supporting our store.
• From advertising, analytics, fulfillment, or business partners where permitted by law.

How We Use Personal Information

We may use personal information to:

• Process and fulfill purchases.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide order confirmations and shipping updates.
• Respond to customer service inquiries.
• Administer returns and our 60-Day Satisfaction Guarantee.
• Maintain and improve ValtoroLab.com.
• Protect against fraud, misuse, or security threats.
• Comply with applicable legal and regulatory requirements.
• Send promotional or marketing communications where permitted by law and according to your communication preferences.
• Measure and improve advertising and website performance where permitted.

How We May Share Information

We may share personal information with companies that help us operate Valtoro Lab and fulfill customer orders, including:

• Shopify.
• Payment processors.
• Shipping and fulfillment providers.
• Customer service providers.
• Technology and website service providers.
• Analytics and advertising providers.
• Professional advisers where appropriate.

We may also disclose information when required by law, to respond to valid legal requests, protect our rights or customers, prevent fraud, or in connection with a sale, merger, restructuring, or transfer of some or all of our business.

Cookies and Similar Technologies

ValtoroLab.com and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising where permitted.

Your browser and certain privacy tools may allow you to control or limit cookies. Disabling certain technologies may affect how some features of the website function.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Valtoro Lab, you may unsubscribe by using the unsubscribe link included in those messages.

Even if you opt out of promotional messages, we may still send transactional or service-related communications regarding purchases, shipping, returns, refunds, account activity, or customer support.

Third-Party Websites

Our website may contain links to third-party websites or services. Valtoro Lab is not responsible for the privacy, security, or content practices of websites that we do not operate.

We encourage you to review the privacy policies of third-party sites before providing personal information to them.

Children’s Privacy

Valtoro Lab’s Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the matter.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Retention of Information

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information, which may include:

• The right to request access to personal information we maintain about you.
• The right to request correction of inaccurate information.
• The right to request deletion of certain personal information.
• The right to request a copy of certain personal information.
• The right to opt out of certain uses of personal information for targeted advertising, sale, or sharing where applicable.
• The right to manage your marketing communication preferences.

These rights are not absolute and may vary based on your location and applicable law. We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal obligations, or privacy practices.

When changes are made, we will update the “Last updated” date shown at the top of this page.